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Shipping Policy

Hawaii is a very special place, due in large part to its remoteness. A consequence of this is that shipping can be expensive, but luckily we have teamed with FedEx and get extraordinary discounts.  Inter-island shipments using FedEx are overnight and mainland shipments are two-day.  So. you get your chocolates faster and at extraordinary great shipping rates. 

Note that FedEx does not ship to PO Boxes - you must provide a physical address to ship to.

Summer Shipping: In the summer months we can not fully guarantee that your chocolate doesn't arrive partially melted, particularly if you are in one of the hotter areas of the country.  Over the past few years, we've only had a few customers mention that their chocolate arrived melted, so our shipping method works well.   We do our very best to make sure you get beautiful chocolate.  If by remote chance your chocolate shows up partially melted, put it in the refrigerator for a few hours and it will be fine (it may change color, but it is the same great taste and mouthfeel)

Ship days: During summer months we ship only on Mondays and Tuesdays in order to ensure our chocolates get to you as quickly as possible and to avoid sitting in a warehouse of the weekend.  Purchases made up through Friday will be shipped on the following Monday or Tuesday.  Purchases made over the weekend will be shipped on Monday of the following week (so there's about a 7-day turn around).

Tracking your order: If you purchased the chocolate as a gift, we recommend letting recipients know that a fragile gift is on the way to make sure chocolate is not left outside for long periods of time.  We provide tracking information for all orders so that you know where your chocolate is at all times. 

We take every reasonable precaution to keep your order in the best condition possible. When your chocolate arrives, the best thing you can do is refrigerate it.  If you've taken our tours, you know that the temper (the shiny smooth surface, snap and melting point) - or lack of - has no impact on the smoothness or flavor of the the chocolate.  No worries if its not pretty - it will still taste great!

Returns Policy

Unfortunately, we can not accept returns on our chocolates for obvious reasons (tampering, etc). If your chocolate arrives melted or damaged. Please send us an email through our Contact Us page and we can discuss further.

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